Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

We ship FREE OF CHARGE to our customers residing within the main city of Port Harcourt. However, vendors, individually, fix their own methods of shipping. Call us when you place your orders: 09073308104 or 07065196596 shipping

Do You Ship Internationally?

For now, our shipping route covers Nigeria and Ghana alone. If you reside outside these two places, you will need to call us after placing your orders: +234 907 330 8104 or +234 706 519 6596

How Long Will It Take To Get My Package?

With 72 hours from the time of the confirmation of both your order and the payment.

PAYMENT

What Payment Methods Are Accepted?

Our major payment processor is Paystack. Thus, we accept all the major debit and credit cards.

Is Buying On-Line Safe?

Yes. However, you need to follow the due process to place your orders and receive your goods.

Order & Returns

How do I place an Order?

Select the product you wish to purchase, click on add to card. Thereafter, click on the cart and follow the prompts to place your order. You can also use the Buy Button to achieve the same result.

How Can I Cancel Or Change My Order?

Yes you can. However, there are terms and conditions attached with our return policies.

Do I need an account to place an order?

Yes. Simply click on the sign up link and register now.

How Do I Track My Order?

Simply use the Track your order link.

How Can I Return a Product?

Simply call us on phone: 09073308104 or 07065196596.

What Is ShopDeyGo.com and How is ShopDeyGo.com Different From Other Online Marketplaces In Nigeria?

ShopDeyGo.com is a Port-Harcourt Based multi-vendor, multipurpose marketplace which connects buyers and sellers through digital processes for a fast and easy business transactions, at a commission. ShopDeyGo.com is founded by Gabriel Onyekawa Foundation, a Digital Skills and Capacity Development Centre (DSCDC), but, it is managed by Applesoft Publishing House, whose team members are highly motivated, focused and experienced. ShopDeyGo.com is supported by a group of experienced investors, funders and board members. Our target is to become Africa’s most trusted and fasted growing multi-vendor, multipurpose e-commerce platform within the first two (2) years of our establishment and operation. We desire to provide you with a satisfactory customer service, genuine products, unique shopping experience, and a mouth-watery reward system for all sellers, buyers and affiliates, escrow policy (Return policy, applying terms and conditions), excellent services among other benefits. This will help you to consistently enjoy immeasurable customer services through a live chat feature which ensures that you can communicate directly with our customer service officials as at when due. Note: Our Online Live Chat features are open between 9 am till 5 pm (Nigerian time), Mondays till Fridays. You can also use our corporate e-mail to communicate us: ShopDeyGo@gmail.com or call/sms/WhatsApp: +234 907 330 8104 or +234 706 519 6596 Our navigation system is simple, easy and understandable. ShopDeyGo.com is open 24/7/365 (24 hours a day, 7 days a week and around the year). With ShopDeyGo.com, you can sell and shop on the go, at home or in your office, even from the comfort of your bedroom (The other room!) With ShopDeyGo.com, you can reorder products/services without going through the hassles of running through the website again. ShopDeyGo.com connects you with vendors who offer quality products/services at the best affordable prices. Our platform is secured using the highest level of SSL (Secure Socket Layer) encryption - 256 bit encryption which ensures that your personal details truly remain personal. In partnership with Paystack (A top payment processor) ensures that your card details are truly secure with a payment gateway that is highly encrypted; thereby giving you that much needed safety and convenience while shopping. ShopDeyGo.com is user-friendly. ShopDeyGo.com handles all the hard stuff: Product inventory, customer service, product delivery and shipping charges, fraud protection and your storefront hosting. ShopDeyGo.com helps you overcome the challenges of running an online store by providing a vendor marketplace for you. Businesses can focus on what they know how to do best: making and selling their products. With ShopDeyGo.com, you only need to setup your account, upload your product details, promote your store and own your customers for as long as you can keep them coming back! ShopDeyGo.com helps you to start making money on the internet enlisting your products (Goods and Services) and promoting them; while our millions of visitors-turned-customers/clients see them and order. ShopDeyGo.com is a true e-commerce solution which offers you an online storefront where you operate under your own website link. In fact, there is no simpler and easier way to start and run a new e-commerce business than signing up and owning a shop (A replicated webpage) on ShopDeyGo.com. Creating an account with ShopDeyGo.com lets you display all your items (Products you want to sell) in one place (Under a virtual roof). If someone (A potential buyer) clicks on your enlisted item (s) and likes what you are selling, he/she can easily access your store site from that item’s page and buy other items you sell online through ShopDeyGo.com. With ShopDeyGo.com, you can order and buy a lower priced product, enlist it with a better product image and resell it. (More Details? Check our Privacy Policy)

What Do You Need To Start Selling, Buying, Or Making Money, As An Affiliate, From ShopDeyGo.com?

You need… 1. A Mobile Device: Desktop, Laptop, Ipad, Or a Smart Phone 2. A registered and/or verified ShopDeyGo.com account (Sign up to enjoy over 5% off our purchase prices now and other gift items!) In Practical Terms, To Shop On ShopDeyGo.com, You Need To Take These Steps: 1. Select your favourite products! 2. Add them to your shopping cart! 3. Checkout either as a guest or by registering using any convenient payment method! Note that registering makes checking out more convenient. 4. Relax and have your goods delivered at your doorstep! Trust us, shopping has never been this easy!

What Do You Need To Start Selling, Buying, Or Making Money, As An Affiliate, From ShopDeyGo.com?

You need… 1. A Mobile Device: Desktop, Laptop, Ipad, Or a Smart Phone 2. A registered and/or verified ShopDeyGo.com account (Sign up to enjoy over 5% off our purchase prices now and other gift items!) In Practical Terms, To Shop On ShopDeyGo.com, You Need To Take These Steps: 1. Select your favourite products! 2. Add them to your shopping cart! 3. Checkout either as a guest or by registering using any convenient payment method! Note that registering makes checking out more convenient. 4. Relax and have your goods delivered at your doorstep! Trust us, shopping has never been this easy!

Assuming I Place An Order For a Product Now, When Will I Receive My Order?

Sellers will be responsible for the delivery of the purchased items; except the products enlisted by ShopDeyGo.com’s themselves or by a special arrangement. We also partner with some transport, logistics and courier companies in delivering purchased products to our customers. ShopDeyGo.com makes it easy for sellers to handle nation-wide payment on delivery collections for the item purchased from them. These deliveries come with our customized stickers and delivery materials Note: ShopDeyGo.com will not be responsible for the cost of delivery and ShopDeyGo.com has no liability in cases of uncollected funds. If you wish to market your products/services through ShopDeyGo.com, make sure you integrate all major logistics cost and VAT of 8% into the price of your enlisted product as this may affect the amount of money you will receive from us after the supply of your product to the buyer. For all purchases within the city of Port Harcourt, payment on delivery could be an option.

What BENEFITS Will I Enjoy When I Visit ShopDeyGo.com?

As a vendor (Seller) on ShopDeyGo.com, you do not need to be paying shop rents, utility bills, staff salaries/wages, insurance, and other miscellaneous which are part of doing your business conventionally. Selling your products on ShopDeyGo.com reduces your overhead cost and minimizes your risk as a seller or a buyer. You enjoy unlimited access to a wider market than you could ever get conventionally. On ShopDeyGo.com, buyers have more options of products to buy. We sometimes do products review on our corporate blog, www.alanaija.com and educate intending users of this platform through our corporate e-learning platform, www.eLearnAfrik.com

How Do I Register With ShopDeyGo.com?

To register, simply select the ‘Register’ button at the top of the page, fill in all required information and you are ready to shop on our website, ShopDeyGo.com. To sign up as a vendor on our website, ShopDeyGo.com, and sell your products on the website. You will need to activate your account with a one-time payment of One Thousand Naira (N1, 000). Remember to enter accurate information to ensure that all purchased items are delivered on time.

How Can I Pay For What I Purchase?

For your convenience we offer Visa, Verve and MasterCard payment options. This is always simple. It is done under strict secure transactions protocol. However, if you desire to use another payment method, please contact us and we will see what we can do.

How Do I Get In Touch?

You can use our online Live Chat feature (9a.m – 5p.m, Monday – Friday) Or, you can send us a quick WhatsApp message: +234 907 330 8104, +234 706 519 6596

I Am Interested In Listing My Products On ShopDeyGo.Com, How Do I Go About It?

Enlisting your products on ShopDeyGo.com is easy! Simply sign up as a vendor on our website, activate your account with a one-time payment of One Thousand Naira (N1, 000), enlist your products, fix your prices and share your links to attract sales and make money, even while you sleep!

Does An Item’s Displayed Image Online Actually Reflect What You Will Receive From Us?

While most items show actual images of what will be delivered, some images may differ slightly from what is displayed on the website. This may occur for a variety of reasons including but not limited to a new/temporary packaging design by the manufacturer, promotional items, same content but different version of an item (e.g. different editions of books or varied book cover design depending on country of print). Some images may also be for illustration purposes only and may not exactly reflect the colour, size and shape of actual item; this is particularly relevant for fruits, vegetables and other fresh produce.

What If An Item Is Not Available?

Then, you can check back on a later time. Better still, use the ‘Contact’ page to let us know about such. Maybe, we can help you get the item at a negotiated price.

Can I Return An Item After Purchases?

If any of our vendors deliver an incorrect or damaged item (damage that has been caused by a vendor), we will be glad to help you communicate such vendor asap and see how we can link both of you to resolve the issue amicably.

Can I Cancel An Order?

At the moment, we do not accept cancellation of orders. This is because orders are processed instantly by notifying the seller of the product (The particular vendor) of the sale and the need to instantly forward the products to the buyer through an agreed route. Thus, once an order has been placed and paid for, ShopDeyGo.com is unable to accept a cancellation of the order, for now.

Is There Any Shipping Policy?

Yes! (Check our User Agreement page)

How Can I Contact You?

Check our Contact page for more details please. You can also send and email to us using this email address: ShopDeyGo@gmail.com and we will respond promptly
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